In our efforts to increasingly become a knowledge-based organization, we seek to gather, understand and apply the lessons learned at other institutions in managing knowledge and learning. On 25 November, we had the opportunity to learn from the World Bank's experience.

Caroline Heider, Senior Vice President and Director General of the World Bank's Independent Evaluation Group (IEG), presented the findings and insights from the recent IEG evaluation on knowledge management at the World Bank and engage in a dialogue with the participants.

The IEG evaluation sought to answer the following question: How well has the World Bank generated, accessed, and used learning and knowledge in its lending operations, and what is the scope for improving how it does so? Findings were drawn from a wide range of sources: the academic and management literature on organizational learning; Bank strategies and studies; Bank employee surveys; an IEG survey of Bank staff; interviews and focus groups, including consultations with other development agencies; IEG reviews of project documents as well as project evaluations and studies; and aggregate data on the learning section of the annual Overall Performance Evaluation of Bank staff.